FloorHouse Aartselaar

Duidelijke info en geen opdringerigheid

Onze Coretec vloer vonden we tegen de beste prijs bij Floorhouse. De verschillende verkopers geven goed advies en zijn behulpzaam. We konden gratis een bestelbusje lenen om de vloer te transporteren naar ons adres, wat een uitstekende service is! Er liep iets mis bij onze bestelling van de plinten. We konden de foute plinten retourneren en inwisselen voor nieuwe en we kregen wat we teveel betaald hadden, terugbetaald. Wij zijn zeer tevreden van onze vloer en zouden Floorhouse zeker aanbevelen aan anderen!

Zeer goede prijzen, correcte afspraak over levertermijn, vlotte respons en vriendelijke service. Beter kan het niet zijn!

Grote assortiment

We purchased the floor less than five years ago, and had it professionally installed by our own contractor. From the beginning, one of the planks appeared faulty — it had a noticeably different and faded color compared to the rest. At the time, we didn’t give it much attention, but recently, the upper layer of that plank detached completely and popped off.

When we contacted FloorHouse and provided all the relevant information, including detailed photos, we were informed that their manufacturer—based solely on those photos—had determined the damage was due to improper use, and therefore not covered by the warranty.

According to FloorHouse’s own terms and conditions, the manufacturer offers a warranty of at least 7 years, depending on the product. We are well within that timeframe. However, it appears that in practice, any claim is dismissed with the assumption that the customer misused the product.

An additional concern relates to FloorHouse’s customer support. They have been unwilling to address direct questions and have responded dismissively, showing irritation rather than offering assistance.

We find this unacceptable and will be filing an official complaint.